Six Secrets To Winning Employee Buy-In For Customer Experience Initiatives (or any other improvement program or project)

Business Crowd

The #1 way to win buy-in for any improvement initiative is to invite employees to share their insights and knowledge about the customer and the business .

How do you unlock this power? Watch this short YouTube video which shows you how to use the six secrets listed below the embedded video link.

In this 10-minute video blog I share several leadership techniques and strategies to help CX leaders collect VOE and answer these common questions.

  • “How do I get my employees to share their insights?”
  • “How do I get Voice of the Employee?”
  • “How do I use VOE to impact sustainable change?”

After laying that foundation, I share the 6 secrets in easy-to-remember steps or actions which help CX leaders:

  • Use VOE collection activities as a way to gain buy-in on improvement projects and programs
  • Improve leadership skills and leadership brand
  • Build trust, collaboration and respect among the team
  • Transform organizational culture

I hope there is something helpful for you or your clients and colleagues in this video blog .



Use Your Millennial Mindset

Let Them Discover The Problem

Let Them Decide On The Solution

Let Them Define Success

Let Them Choose The Reward

You Promote Their Ideas And Successes

Photo/image credit:

  1. salesexcellence said:

    Thank you! I would like to consider this as one of our ‘guest blogs’ with full attribution? Would you be OK with that?

    Do you have a transcript of this by the way? I suspect you do. Better for google search….


    Carlos Quintero

    Sales Effectiveness, Inc.

    570 W Crossville Rd – Suite 103

    Roswell, GA 30075

    864-349-1032 Greenville SC office


    770-842-8744 cell

    Description: SEILOGOforemail2


    • Jim Bass said:

      Hi Carlos – yes, I am open for guest blogging. I have a transcript. How do you suggest I use it?


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