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Monthly Archives: October 2015

Employees Are The Voice of Your Customers!

In observance of the worldwide CX Day on Tuesday, October 6, 2015, I want to highlight the important role and the tremendous value that employees bring to every customer experience initiative.  The insights and buy-in from the customer-facing roles are the keys to the success of all CX initiatives and CX improvements.

Employees are the foundation of all successful Customer Experience programs and strategies.

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