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Monthly Archives: October 2014

This is the continuation of my previous post, “Multi-Tasking: Is It Helping or Hurting Customer Experience?”.

In that post I proposed that the currently practiced corporate-America definition of “multi-tasking” is drastically different than the classic, Webster’s definition of “the performance of multiple tasks at one time”.

Project managers and stay-at-home moms and dads really know what true multi-tasking is. It requires planning, forethought, delegation, follow through and teamwork. You can’t just show up to this game – you must have a plan and you must be prepared!

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Multi-tasking is defined by Webster’s as “the performance of multiple tasks at one time”.

I think moms and dads who stay at home with their children and take care of the household are probably the best multi-taskers around.

During my time of unemployment I have been at home a lot and have been able to see first-hand the skills, planning, forethought, delegation, follow through and teamwork it takes to execute and manage a household. I have a much greater appreciation for it than ever before. These moms and dads are great examples of what a multi-tasker looks like. Read More

Last week, Customer Experience Professionals all over the world celebrated “Customer Experience Day” or “CX DAY”. This special day of recognition was started by the Customer Experience Professionals Association (CXPA) of which I am a member.

As we gathered in local networking events, participated in webinars and showed our appreciation to our customers and co-workers, we also took a few moments to reflect on Customer Experience as a whole and what it means to us and how we can make a difference. Read More